Shipping policy

Shipping Policy

Last Updated: June 1, 2026

Thank you for shopping with Pawzlex. We are committed to delivering your order as quickly and smoothly as possible. Please review our shipping policy below for important information regarding processing, shipping times, tracking, and delivery.

Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Please note:

  • Orders are not processed on weekends or holidays
  • During peak seasons or promotions, processing times may be slightly longer

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Order Changes & Cancellations

You have 10 minutes after placing your order to request changes or cancellations. After this timeframe, your order may already be in processing and cannot be guaranteed for modification.

To request assistance, please contact:
contact@pawzlex.com

Estimated Shipping Times

Shipping times vary depending on your location and carrier availability.

United States

Estimated Delivery: 5–12 business days

International Orders

Estimated Delivery: 10–20 business days

Please understand that shipping timelines are estimates and may vary due to:

  • Customs processing
  • Carrier delays
  • Weather conditions
  • High shipping demand periods

Tracking Your Order

Once your order ships, you will receive a tracking number via email. Tracking updates may take 2–5 business days to appear after shipment confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Pawzlex is not responsible for:

  • Delays caused by incorrect addresses
  • Lost packages due to incorrect shipping information

  • Failed deliveries resulting from customer errors

If you notice an address mistake, please contact us immediately at contact@pawzlex.com.

Lost, Stolen, or Delayed Packages

While we work closely with our shipping partners, Pawzlex is not responsible for lost, stolen, or delayed packages caused by the shipping carrier.

If your package experiences significant delays like more than 22 to 24 days, please contact our support team and we will do our best to assist you.

Customs, Duties & Taxes

International customers may be responsible for customs fees, import duties, or taxes imposed by their local government. These charges are not included in the product or shipping price.

Split Shipments

In some cases, items from the same order may arrive separately depending on warehouse availability and shipping logistics. We aim to keep our shipping rates fair and transparent for all customers. We believe in keeping our shipping rates clear and transparent for all customers.

Shipping for one collar is a flat rate of $11.00. For orders containing multiple items or additional collars, shipping costs are automatically calculated at checkout based on the package weight and delivery destination. To view the exact shipping cost for your order, simply enter your shipping address during checkout before completing your purchase. For larger orders or multiple items, shipping rates may vary depending on the total package weight and shipping location. If you have any questions regarding shipping costs, feel free to contact our support team at contact@pawzlex.com.


Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team:

Pawzlex Customer Support
Website: https://pawzlex.com
Email: contact@pawzlex.com

Thank you for shopping with Pawzlex.