Refund policy

At Pawzlex, customer satisfaction is our top priority. We want you and your furry friend to love every purchase. If you are not fully satisfied with your order, we’re here to help.

30-Day Return Policy

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned in the original packaging
  • Proof of purchase or order confirmation is required

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Used pet products
  • Opened grooming items
  • Personalized/customized products
  • Final sale or clearance items

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Clear photos or videos of the issue
  • A brief description of the problem

Once reviewed, we will gladly provide:

  • A replacement item
  • Store credit
  • Or a full refund when applicable

Order Changes or Cancellations

You have 10 minutes after placing your order to request any changes or cancellations. After this timeframe, your order enters our fast-processing system, and we may no longer be able to modify the shipping address, update items, or cancel the order.

To avoid any issues, please carefully review your shipping details and cart before completing checkout.

If you need assistance, feel free to contact our support team at contact@pawzlex.com. While we cannot guarantee changes after processing begins, we will always do our best to help.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item was damaged
  • The wrong item was sent
  • The product arrived defective

We recommend using a trackable shipping service, as Pawzlex is not responsible for lost return packages.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds are issued to the original payment method
  • Processing time is typically 5–7 business days depending on your bank or payment provider

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again
  2. Contact your credit card provider
  3. Contact your bank, as processing times may vary

If you still have not received your refund, please contact us.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team:

Pawzlex Customer Support
Email: contact@pawzlex.com
Website: https://pawzlex.com

We appreciate your trust in Pawzlex and thank you for shopping with us.